Contact us

Have a question about a router or an existing order? Contact KIVIVO at [support@kivivo.shop]

Product questions

Please tell us the model you are considering, your delivery country and your network provider. We can help you understand the information in the listing, including condition, supported features, carrier restrictions and included accessories. Your network provider may also need to confirm compatibility with its service.

Order and delivery support

Include your order number, the email address used at checkout and a brief description of your question. If your parcel is delayed, missing or damaged, let us know so we can investigate with the delivery provider.

Returns and product issues

For a fault, an incorrect item or a return request, email us with your order number and the relevant details. Photos can help us understand a problem where reasonably available, but are not a prerequisite to exercising a statutory right of withdrawal.

Please review our Return Policy for eligibility, costs and your statutory rights. Contact us for return routing instructions rather than automatically using the address on a parcel label. A valid statutory cancellation does not require our prior approval.